ALL PRICES ARE IN CANADIAN DOLLARS.
American customers, your credit card provider will automatically convert your payment into USD at the day’s exchange rate on your credit card bill.
We accept the following forms of payment : Visa or Mastercard.
HITCHDIRECT.COM SHIP EXCLUSIVELY WITHIN CANADA AND CONTINENTAL USA.
All orders can only be shipped to the billing address of your credit card. This is for your own protection.
Typically this address is your home address.
Orders shipping to Alaska, Yukon, Northwest Territories or Nunavut may be subject to extra freight, customer will be contacted before order is processed.
Overweight/oversize items are subject to an extra freight charge.
We ship by Fedex. Each service is not available to all locations. During checkout you can choose from the available shipping methods. For USA customers, when shipping with Fedex all brokerage/duty charges are prepaid by Hitchdirect.com. You will not be required to make any further payments to the shipper.
You can track your orders at:
DAMAGES / SHORTAGES
Although very infrequent, if you receive a damaged item or damaged package it must be reported to the shipping company immediately, and to Hitchdirect.com immediately. This will allow us to remedy the problem for you by submitting a damages claim.
You must take clear photos of the product and packaging and email them to Hitchdirect.com
You must keep all packaging materials, boxes, paper, bubble wrap etc.
If there is a problem with any of your products please contact us immediately.
If you need to return a product please call first to obtain a return authorization number (ROA). We will not accept any returns under any circumstances without an ROA.
After obtaining an ROA, your return must be shipping back securely packaged in a box labeled on the outside “CANADIAN PRODUCT RETURN – ROA # ___”. Return shipping costs are the responsibility of the customer.
All returned products will be charged a 20% restocking fee, and $5.00 - $10.00 reboxing fee when applicable. No exceptions. Shipping costs are not refundable under any circumstance.
THE FOLLOWING PRODUCTS ARE NOT RETURNABLE :
Electrical Items of any kind
Parts that have been installed
Items on sale, or discounted products
Hitchdirect.com supports warranties offered by a product’s manufacturer. Warranties never include reimbursement for labor time, damage to other components, travel time, or shipping cost.
Warranties are only valid to the original purchaser of the product, with original copy of the invoice supplied upon purchase.